H called and complained- we were told that they couldn't give us our money back, but they would send us new pizzas. In 45 minutes. So at 10:00 pm, the new pizzas showed up. Still not hot, but at least they weren't cold. And one was still wrong. Basically, we paid $30 for crap.
The problem is that this is indicative of the whole demise of customer service in our society. Customer service, manners, politeness- none of this is valued anymore. It's gotten so bad that I can name on ONE hand (that's 5 fingers, folks) the companies that I've had a really GOOD experience with in the past couple of years. I don't think I'm a difficult customer, either- just give me what I'm paying for- I am willing to pay. When I do find a company that seems to really care about serving me, the customer- I really make a note of it, and try to go out of my way to patronize them over and over again (I'm talking to you, Zappos and Whole Foods).
This whole experience just leaves a bad taste in my mouth, like most things nowadays do- I experience that bad taste way too often. Ugh.